Frequently Asked Questions

NWG Digital AB, also known as Newgent or Newgent Digital, is my registered Swedish limited company (aktiebolag). It handles all administrative and financial aspects of my services, functioning like a creative service agency.

Most official documents, including invoices and contracts, will come from NWG Digital AB. This includes correspondence addresses and bank account details for payments.

You can learn more about Newgent Digital at www.newgent.digital.

You'll receive files in industry-standard formats suitable for your needs. Common formats include:
• Images: PNG, JPG, TIFF, PSD
• Videos: MP4 (H.264/H.265), MOV (ProRes/DNxHR), AVI
• Documents: PDF, DOCX, PPTX, XLSX
• Audio: WAV, MP3, AAC

Source files can be provided if requested (this is typically an add-on service). All files are compatible with Windows and macOS.

Source files are typically created with industry-standard software like:
• Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects)
• Affinity Suite (Designer, Publisher, Photo)
• Figma
• DaVinci Resolve Studio (not the free version)

To edit these files, you'll need the respective software and relevant licenses. If you plan to edit source files yourself, be aware of potential software licensing costs.

Upon full payment, you, the client, will own the intellectual property rights for the final, delivered work specifically created for you. I retain the right to showcase the work in my portfolio unless otherwise agreed. Pre-existing materials or tools used remain my IP.

Payments are primarily handled via Stripe, accepting major credit/debit cards, Klarna, PayPal, Sofort, and more. Swedish clients can also pay via Bankgiro.

International payments can be made via Stripe (which handles currency conversion automatically) or by bank transfer in SEK.

My services are provided through NWG Digital AB (organisation number 559386-0066). It's a Swedish limited company (aktiebolag) registered with Bolagsverket (the Swedish Companies Registration Office).

NWG Digital AB's VAT registration number is SE559386006601.

All contracts and formal agreements are made with NWG Digital AB.

Yes, most projects include up to three rounds of revisions to ensure you're happy with the result. Further revisions are available at my standard hourly rate if needed.

Yes, I can sometimes accommodate rush projects depending on my current schedule and the project's scope. Rush projects typically incur an additional fee due to the expedited timeline and potential need to reschedule other work.

If you need to cancel a project, please notify me as soon as possible. Depending on the project stage and contract terms, cancellation fees may apply. For projects cancelled before any work begins, the deposit may be refunded, excluding any administrative or booking fees.

All listed prices are in SEK and exclude VAT (MOMS). My company, NWG Digital AB (Org.nr 559386-0066, VAT SE559386006601), is registered for VAT and F-tax with Skatteverket (the Swedish Tax Agency).

VAT is applied based on the billing address and operation type:
• Swedish Businesses & Consumers: 25% Swedish VAT applies.
• EU Businesses (outside Sweden): 0% VAT (reverse charge applies if you provide a valid VAT ID).
• Non-EU Clients: Typically 0% VAT.

The correct VAT amount will always be specified on the invoice. For reverse charge, EU-based business clients need to provide a valid VAT ID.

I primarily use two pricing models:
• Project-Based: A fixed fee for projects with defined scopes and milestones.
• Retainer-Based: A recurring fee for ongoing services and support.

Payments are processed securely via Stripe or bank transfer. For enterprise clients, traditional invoicing with custom payment terms can be arranged.

All prices are in Swedish Krona (SEK). If you pay via Stripe with a non-SEK card or account, the amount will be converted to the local currency by your bank or card issuer at their exchange rates.

For most projects, payment is due after 20 days upon receipt of the invoice. For larger projects or retainer agreements, specific payment schedules (e.g., 30-day net) can be outlined in the project proposal or service agreement.

For new clients or larger projects, an upfront deposit (typically 25-50% of the total project cost) may be required to secure booking and initiate work. This will be clearly communicated in the project proposal.