Frequently asked questions

I aim to respond to all enquiries within 2 business hours during standard support hours. Complex queries may require up to 24 hours for a detailed response. Urgent matters can be marked with [URGENT] in the subject line, though additional charges may apply during active projects.

I use Project.co as my primary platform for project management, file sharing and client communication.

Additional channels include email, WhatsApp, and Google Meet for day-to-day communication and virtual meetings.

You can reach me via email, WhatsApp, or telephone during business hours. Virtual meetings are conducted via Google Meet.

Official correspondence address:
NWG Digital AB
c/o William Hallin
Bleckslagargatan 16
934 31 Kåge
Sweden

NWG Digital AB, also known as Newgent (Digital), is a Swedish-registered limited company (aktiebolag). Newgent exists primarily to facilitate administrative and financial operations for business-to-business (B2B) services both within Sweden and internationally—functioning as a creative service agency.

Most documentation you receive whilst working with me will reference either "Newgent Digital" or "NWG Digital AB". This includes correspondence addresses and bank account details for payments.

You can learn more about Newgent Digital at www.newgent.digital.

I operate through NWG Digital AB (organisation number 559437-9300), registered as a Swedish limited company (aktiebolag) with Bolagsverket.

The VAT registration number for NWG Digital AB is SE559386006601.

All contracts and formal agreements are made through NWG Digital AB.

I accept payments through Stripe, which supports all major payment methods, including credit/debit cards, Klarna, PayPal, Sofort and more.

For Swedish clients, I also accept Bankgiro payments. Electronic invoices are processed via Bokio using Crediflow in the PEPPOL BIS Billing 3 format.

I offer two primary pricing structures:
• One-time project fees with clear deliverables and milestones
• Monthly retainers for ongoing services and support

All payments are securely processed through Stripe. Enterprise clients may opt for traditional invoicing with agreed payment terms.

VAT application varies based on your location and business status:
• EU Businesses: Reverse charge mechanism applies (valid VAT ID required)
• Swedish Consumers: 25% VAT applies, as per Swedish law
• Non-EU Clients: Generally 0% VAT

All applicable VAT will be clearly itemised on your invoice. Business clients must provide valid VAT identification numbers to qualify for reverse charge treatment.

All prices are listed in SEK excluding VAT (MOMS). I am registered for VAT and F-tax with Skatteverket under NWG Digital AB (Org.nr 559386-0066, VAT SE559386006601).

International payments are processed through Stripe with automatic currency conversion, or via bank transfer in SEK. For enterprise clients, I support PEPPOL BIS Billing 3 standard electronic invoicing through Crediflow.

I am available Monday to Friday from 09:00 to 17:00 CET, excluding Swedish public holidays. I aim to respond to all enquiries within one working day.

All projects include 30 days of complimentary support after delivery for minor adjustments and technical enquiries. For ongoing needs, we offer extended support plans including:
• Monthly maintenance packages
• Content update subscriptions
• Priority emergency support

These services can be tailored to your specific requirements.

Urgent support is available outside regular hours for active projects with a 2-hour response guarantee. This service incurs a 150% surcharge and must be requested through the client portal by using the [URGENT] prefix in your message. The surcharge will appear on your invoice for each urgent support request made.

All active projects receive priority support including:
• Daily progress updates
• A dedicated project channel in the client portal
• 4-hour response time during business days
• Emergency technical assistance for critical issues
• Comprehensive file version management and backups

My standard quotes include up to three rounds of revisions to ensure complete satisfaction. Any additional revisions can be arranged at my standard hourly rate, should you require them.

Standard projects are typically completed within 2-3 weeks. Complex projects may take 4-6 weeks. A detailed timeline will be provided during our initial consultation.

Final deliverables are provided in industry-standard formats:
• Images: PNG, JPG, TIFF, PSD
• Videos: MP4 (H.264, H.265), MOV (ProRes, DNxHR), AVI
• Documents: PDF, DOCX, PPTX, XLSX
• Audio: WAV, MP3, AAC

Source files are available upon request. All files are compatible with both Windows and macOS systems.

I provide regular updates through a secure client portal, where you can track progress in real-time, access project files and communicate directly with me. You will receive weekly status reports and can request updates at any time.

Source files are created using industry-standard software:
• Adobe Suite: Photoshop, Illustrator, InDesign, Acrobat
• Affinity Suite: Designer, Publisher, Photo
• Figma
• DaVinci Resolve Studio (not the free version)
• Microsoft Office: Word, PowerPoint, Excel

Please note that accessing and editing these source files may require appropriate software licences. Additional licensing costs may apply depending on your intended use if you wish to edit the source files yourself.